Article 1 - [Purpose]
The purpose of this provision is to stipulate the rights and obligations between OnPlay Inc (hereinafter the “Company”) and the user and the necessary clauses related to the use of all games and services provided by the Company through mobile devices.
Article 2 - [Definition]
① The definition of terminology used in this provision is as below.
1. “User” refers to the person using all games and services provided by the Company.
2. “Service” refers OnPlay Inc’s all games and related services provided to “User” via mobile device.
3. “Contents” refers to all contents created in digital form related to all games and services such as network service, application, game money, game items and others provided by the Company for usage through devices and others.
4. “Device” refers to devices such as PC, mobile phone, smartphone, PDA, tablet, portable game console, game consoles and others of which the contents can be downloaded or installed for usage.
5. “Network service” refers connecting to the Internet and using all service provided by the Company such as registering ranking, sending messages, inviting friends, creating posts, purchasing game money or items and others and using network games.
② The definition of the terminology used in this provision is accordance to that stipulated in the relevant Acts and policies per service other than those set forth in Clause 1 of this article. The general commercial practice shall be applicable to those which are not stipulated in the relevant Acts.
Article 3 - [Validity, application and amendments of the provisions]
① This provision shall come into effect by displaying it in the homepage operated by the Company or online in each application of the Company’s services. Furthermore, in case the Company’s application is downloaded or the contents and network services are used, it shall be deemed that the user has agreed to this provision. The agreed provision shall be applicable from the moment of consent to this provision and in case there is a change in the provision, the amended provisions shall be applicable from the point the amendment comes into effect.
② Consent to this provision means that the user has visited the homepage regularly and confirming the amended clauses of the provisions.
③ The Company can amend this provision in case it is necessary for the operation of the services and the amended provision shall be notified seven days before the application and shall come into effect from the application date. However, in case of minor clauses other than clauses that restrict the rights of the member or impose new obligations of the user, it can immediately be applied after notification and in case of amendments that are considered to be disadvantageous to the member or in case of a major amendment, notification shall be made with minimum 30 days grace period.
④ The member has the right not to agree to the amended provision and in case the amended provision is not agree to, one may not agree to the amended provision by ceasing the use of the service of deleting the application installed in the terminal.
⑤ In case the Company has published or notified the amended provision in accordance with the previous clause and despite the fact that the Company has separately published or notified clearly that if the Member does not express the opinion within the given period of time, it shall be deemed as consent; if the Member does not express evincive rejection, it shall be deemed that the Member has agreed to the amended provision.
⑥ In case a member uses the Company’s service after the application of the amended provision, it shall be deemed as consent to the amended provision. The member has the obligation to regularly use and visit the services and check the amended clauses and the Company shall not be liable for problems arising from such negligence.
⑦ In principle, the user can use the contents serviced by the Company after the initial consent to the Company provision. However, it is not applicable for services that require age verification or for contents that has to undergo the user verification and consent procedure in accordance to those stipulated in separate Acts.
Article 4 Regulations Other Than the Provisions
With regard to the clauses which are not stipulated in this provision, a separate provision or policy can be set forth and the relevant Acts or the commercial practice enacted by the government shall be applicable to the provisions and the policies.
Article 5 - [Validity of the Service Provision]
① The service provision shall come into effect when the user agrees to the contents of this service provision and when the Company approves the usage following the application for usage.
② The usage agreement shall be deemed to have been agreed when the user agrees to the provision or when the user downloads the Company’s game or uses the network to use the contents. When the user clicks on the “agree” button on the Company’s service game agreement, this act shall also be deemed as consent to this provision.
③ The Company can request for real-name verification and user verification and the relevant Acts shall be applicable to the said procedure.
④ The Company shall withhold the approval if service related facilities are not available or if there is technical or business issues.
⑤ If the Company disapproves the membership application or withholds the approval, the Company in principle shall notify this to the applicant by the allowed method according to the Acts.
Article 6 - [Providing and Usage of Service]
① The service usage agreement shall be deemed as valid from the moment the user agrees to this provision or downloads the application for the Company’s game or uses the network to use the contents. However, in case of certain services, the service can commence the service from the designated date according to the Company’s needs.
② The Company can provide the following services to the user:
1. Game service and additional optional services
2. Social Network Service (SNS)
3. Other services developed internally by the Company or part of services provided to the user through cooperative agreement with other companies. The Company can categorize the level of users by departmentalizing the usage time, usage frequency, the range of services provided and others to differentiate the usage.
③ The Company, in principle, shall provide the services 24 hours a day, 365 days a year unless it does not affect the work or technical aspects. However, in case it is necessary for operation such as regular system inspection, server increment and replacement, addition of new game, various bug patch, replacement with a new service and others, the service can be temporarily stopped for a certain period of time and in such a case, the Company shall notify its contents and the time on the relevant homepage or game notice areas. However, in case there is a reason for the Company not publishing a notification in advance, post-notification can be acceptable.
④ In case the Company determines that it is impossible to provide normal services due to war, incidents, natural disasters or national emergency situations equivalent to such that is beyond the Company’s control or blackout, error in service facilities or congestion in service usage, facility maintenance or inspection of telecommunication companies, all or part of the service can be stopped and in such a case, the reason and period shall be notified to the use through advance or post notifications on the homepage.
⑤ The Company shall provide the services by using the dedicated application or network for smartphones and the user can download the application for installation or use the network to use the free or paid services.
⑥ In case of paid services, the fee indicated in the relevant service must be paid to use the services and in case of loading the application through the network and using the service, a separate fee set forth by the telecommunication company that the user is subscribed to can be occurred.
⑦ In case of service used through downloading the application for installation or through the network, it shall be provided to be compatible to the smartphones or to the telecommunication company and in case of changing the smartphone device, change of numbers or roaming, all or partial functions of the contents may not be available and in such a case, the Company shall not be liable in any case whatsoever.
⑧ The Company may restrict the service usage time according to the service or users according to the relevant Acts, government policies and others and the Company shall not be liable for such restrictions and the cases related to the game usage arising from such restrictions.
Article 7 - [Protection and Usage of Personal Information]
② According to the characteristics of the service, the user’s nickname, photos and other contents introducing the user can be revealed.
③ The Company can request for the user’s identification card or proof of documents equivalent to such by notifying the reason and the purpose in case it is necessary for user verification. The Company cannot use it other than for the notified purpose and once the purpose has been achieved, it shall be destroyed in a state whereby it cannot be recoverable.
④ The Company shall not be liable in any case whatsoever with regard to all the information including the account information of the user which has been revealed due to the user’s negligence.
Article 8 - [Management and Amendment of Personal Information]
The Member shall sincerely manage the own personal information for the usage of the service and in case there is a change in the personal information, it must be changed. The damage incurred from the delay or omission in changing the member information shall be the sole responsibility of the member.
Article 9- [Providing Information and Publishing Advertisements]
① The Company can publish advertisements in order to maintain the services and others and the user agrees to the publication of advertisements when using the service.
② The Company, in any case whatsoever, shall not be liable for damages and losses incurred from the user participating in the advertisements of Clause 1, communication or transactions as the main entity is a third party even though it is provided by the Company.
③ The Company can request for additional information with regard to the user with the purpose of service improvement and introduction of services to potential users and the user can provide or reject providing additional information with regard to the said request.
④ In case the Company utilizes the personal information collected from the user under the consent from the user in advance and provides it for advertisements of Clause 1 or provides the information and others of Clause 3, it can utilize SMS (LMS), smartphone alarms (push alarms) and e-mails for sending and in case the user does not want to, the user can reject receiving them at all times.
Article 10 - [Purchase of Paid Contents]
① The user can purchase or download the contents serviced by the Company through wireless Internet of the telecommunication companies, open market store, application store, online site (portal, mobile game site or the Company’s homepage etc) and other channels.
② The mobile game title developed by the Company and the console game title can be purchased through the distribution companies that the Company deals with and through online shopping malls.
③ The items provided by the Company can be purchased through network services provided in online sites or within games and applications.
④ In case the user purchases mobile games, applications through wireless Internet of telecommunication companies and open market store and application store or uses network services, a small data call fee set forth by the telecommunication company can be charged.
⑤ The user can purchase charged contents according to the payment operation policy of each app store in accordance with the type of terminal used for the services and a difference in the payment amount can be incurred due to the difference in the relevant payment policy.
Article 11- [Usage of Contents]
① The user can use the contents purchased without restriction in period or additional fees in principle other than special contents within the restricted timeframe. However, in case of purchasing items and others by using the network service within the game or application, additional charges may be incurred.
② Basically, the contents purchased by the user can only be used in devices where the relevant game service application has been downloaded or installed. However, in case the device can be changed for usage by account sharing according to the characteristics of open market store and application store and others, the policy of the relevant store shall be applicable. In case of changing the smartphone device, change of numbers or roaming, all or partial functions of the contents may not be available and in such case, the Company shall not be liable in any case whatsoever.
③ The ownership of the paid contents acquired or purchased through games or application services lies in the Company and the user shall have the rights of use for the relevant contents.
④ The validity period of the usage of the paid contents purchased by the user is one year and after this period, the user loses the rights of use on the relevant paid contents. In the case of paid contents of which the usage period is separately indicated, the usage period indicated upon purchase shall be applicable. In case the previous item extinguishes in accordance with the amendment of the Company’s game contents and game item policies during the validity period, it shall be notified in the game or on the official Facebook App Page for more than 15 days and an appropriate amount shall be calculated and compensated with other items for the users who have purchased the game item with the remaining rights of usage.
⑤ The user can use the paid contents only in the user account other than methods separately notified by the Company and it cannot be transferred, lent or sold to a third party.
Article 12 - [Change or Suspension of Service]
① The Company can change the service provided according to the operation or technical needs. With regard to the contents of the services to be changed or the date of providing the service, it shall be indicated on the homepage in operation in advance. However, in case of critical bugs, service device defect, resolving urgent security issues and others which cannot be notified in advance, it can be notified afterwards.
② In case the Company has to stop the entire service due to game planning or operations or the Company’s urgent situation and others, it shall notify such on the homepage 30 days before in order to stop providing the service. The user cannot claim for compensation for paid flat rate with no remaining time or period-based paid items upon the end of service. In case of paid items with guarantee period indicated or paid items without guarantee period indicated, the notified service ending date shall be the usage period of the item upon the notification of service suspension.
③ The Company can restrict or stop all or part of the services in the following cases:
1. In case of Force Majeure such as war, incidents, natural disasters or national emergency situations
2. In case normal service is affected due to blackout, error in facilities or congestion in usage capacity and others
3. In evitable cases such as maintenance of facility services and others
4. In case service cannot be provided due to Company’s various circumstances
④ In case service is stopped in accordance to Clause 2, it shall be notified by indicating it on the official Facebook App Page operated by the Company. However, in case prior notification is impossible due to the service being stopped due to reasons that is beyond the Company’s control, it shall not be applicable.
⑤ The Company shall not be liable for problems arising from the amendment or suspension of service.
Article 13 - [Obligation of the Company]
① The Company shall not perform acts that are prohibited by the Acts and this provision or that violate the good and laudable customs and shall make the efforts to provide continuous and stable service.
② The Company shall put in the best efforts in order to provide the highest contents and network service to the users in accordance to that stipulated in the provision.
④ The Company shall not disclose/distribute personal information of the user without the user’s consent. However, in case there is a request from national institutes and others related to the relevant Acts or Acts related to Telecommunication, it shall not be applicable.
⑤ In case the opinion or dissatisfaction proposed by the user is acknowledged to be justifiable, the Company shall immediately handle them. However, in case immediate handling is difficult, the reason and handling schedule can be notified via telephone or e-mail collected with the prior consent of the user.
Article 14 - [Obligation of Users]
① The user shall not perform acts with the purpose of intention of the following items when using the service provided by the Company:
1. Information that is not one’s real name when providing personal information to the company for events and others, using or falsely indicating other people’s information
2. Piracy of other user’s ID, negative usage
3. Transaction, sales with others on game item, game money accumulated in the ID through services not provided by the Company
4. Duplicating, distributing, encouraging or commercially using information obtained by using the Company’s service or services without prior consent of the Company
5. Using the Company’s service to incur asset profits to one self or others
6. Acts that defame or cause damages to others
7. Piracy or payment methods without agreement or consent of the owner and paying for service usage fees
8. Violating the Company’s intellectual property rights, 3rd party’s intellectual property rights and other rights such as portrait rights
9. Collecting, distributing, posting other user’s personal information without prior consent of the Company
10. Abusing program bugs or registering or distributing computer virus materials that cause malfunction in facilities related to the service, destroy and cause confusion of information and others
11. Intentionally interrupting the Company’s service operation or sending information that interfere the stable operation of the service and sending advertisement information that breaches the evincive rejection opinion
12. Acts that disguise as others or falsely indicating the relationship with others
13. Exchanging, publishing obscene, vulgar information, connecting (links) obscene sites, advertising unapproved obscene sites or publishing promotional materials
14. In case of encouraging or participating in gambling acts such as betting on wealth and others
15. Sending, reaching or distributing words, sounds, writings, video or images to the other party that cause humiliation or hate or fear
16. Acts that change the information published in the service
17. Sending, publishing, distributing, using materials that include software virus, other computer code, file, programs designed with the purpose of interrupting, destroying information (computer program) of which sending or publishing is prohibited in accordance to the relevant Acts or the normal operation of computer software, hardware, telecommunication equipment.
18. Impersonating the Company’s employee or operator or using other people’s name to post or send e-mails
19. Acts that violating other public order and good and laudable customs or performing unreasonable acts and violating relevant Acts
② The user shall comply with relevant Acts, regulations of the provisions as well as clauses notified by the Company and shall not perform acts that interfere with other works of the Company.
③ Other than cases officially acknowledged by the Company, sales activities such as selling products by using the service cannot be done, items, IDs and others acquired through the service cannot be provided or received through transactions, acts that incur profits through hacking and advertisements cannot be done, acts such as illegal distribution of commercial software cannot be done and such acts cannot be prepared or advertised. With regard to the result and loss of sales activities arising from the violation of such, legal measures and others such as imprisonment by relevant institutes, it shall be the sole responsibility of the user and the Company shall not be liable for such in any case whatsoever. In case the Company suffers from damages related to such acts of the user, the user shall be obliged to bear all compensation for loss.
④ The user shall frequently check the notices provided on the official Facebook App Page or products.
Article 15 - [Copyright Possession and Usage Restrictions]
① The copyright and other intellectual property rights on the works created by the Company shall belong to the Company.
② The copyright of posts posted within the service by the user shall belong to the relevant copyright holder.
③ The user cannot use or allow a 3rd party to use the information obtained by using the service for the purpose of profit without the consent of the Company.
④ The posts posted by the user within the service can be exposed to search results or services and related promotions and others and the relevant exposure can be partially amended, copied, edited within the necessary range. In such a case, the Company shall comply with the contents of Copyright Act and the user can take measures such as deletion, exclusion from search results, non-disclosure and others through customer service center or management features within the service. This shall be valid as long as the Company is in operation.
⑤ In case there is an objection from a 3rd party with regard to copyright and others on the post of the user and if the Company determines that there is a significant reason, it has the right to delete it or reject the registration itself without prior notice and the Copyright Act and relevant Acts shall be applicable for stopping the posting and others due to copyrights and violation of rights.
Article 16 - [Posts of Users]
① Damages or losses arising from the posts of users shall be the responsibility of the individual user and the Company shall not be liable for it.
② The Company can move the posts without prior notice according to the needs of the management.
③ In case the company receives an objection of compensation for loss and others as the posts of the user has violated the rights of others, the user who has created the post shall actively cooperate to waive the Company’ and in case the Company is not waived, the user shall bear the responsibility on the problems created from such.
④ In case the posts posted or delivered by the user belong to the following cases, the Company can delete or reject the registration without prior notice.
1. In case the contents slander others, violate the privacy, defame or damage the reputation with scheming.
2. In case it is reasonably determined that it affects or may affect the stable operation of the service
3. In case the contents are acknowledged to be related to criminal acts
4. In case it violates the Company and a 3rd party’s intellectual property rights and other rights
Article 17 - [Payment]
The payments for contents in principle shall be imposed according to the methods and policies and others set forth by the telecommunication company and application store, online site, small amount payment company, credit card companies and the payment method shall also be made based on the methods set forth. According to the Company’s policy and the policy, government guidelines and others of the payment company (Telecommunication Company, open market store, application store, small amount Payment Company, Credit Card Company etc.), the payment limit can be imposed for the respective payment methods.
Article 18 - [Subscription Withdrawal and Refund of Payment and Others]
① The paid contents provided by the Company to the member are categorized into contents of which the subscription can be withdrawn and contents of which there is a restriction on the subscription withdrawal. As for contents of which the subscription can be withdrawn, the subscription can be withdrawn within 7 days from the purchase. However, as for contents that is subject to restriction in subscription withdrawal in accordance to the relevant Acts such as 'Acts related to consumer protection under E-Commerce and others’, the subscription withdrawal can be restricted and the fact that the contents with restricted subscription withdrawal shall be indicated through pop-up screens or connection screens and others.
② In the following cases, the Company can restrict the subscription withdrawal of the paid contents.
1. In case the items can immediately be used or is applied immediately to the application
2. In case the item has been acquired without payment in the process of normal usage of the application
3. In case the additional benefits have been provided in an item and if the relevant additional benefits have been used
4. In case part of the item which has sold in a bundle format has been used
5. In case the opening acts can be seen as usage or in case the item is in a form of capsule/chance that determines the usefulness upon opening
③ In case an over-charge has incurred due to reasons of the Company’s intentional or negligence, the overcharged amount shall be refunded to the user. However, in case an overcharge has incurred due to reasons of the user’s intentional or negligence, the cost incurred to the Company in refunding the over-charge shall be borne by the user within a reasonably range.
④ According to the purchase of paid contents and payment method, refund and subscription withdrawal can be done through the Company in case of domestic companies (telecommunication companies, open market, small amount payment company, application store, domestic credit card etc.) and the contents paid by utilizing the payment module provided by foreign companies (Google play store, app store etc.) too are subject to the refund and subscription withdrawal handled by the Company however with regard to the refund and subscription withdrawal, it may be restricted according to the policies of the foreign companies
⑤ Products provided by the Company to the user at no cost and products created in an unintended method by the Company shall be excluded from refund. ⑥ In principle, refund shall be made to the account of the owner of the device (including mobile phones) or the user of payment for contents according to the payment method and in case it is difficult to verify the account of the owner due to reasons of a minority, it shall be replaced by the account of the legal representative for refund.
⑦ In case subscription withdrawal and refund is requested, the Company can request for the submission of documents set forth in the following items to verify the user after confirming the purchase details and the user shall submit the requested documents to the Company via FAX and others. In case it is difficult to make verification due to the user being a minor, the legal representative can request for the refund and in such a case, documents proving the verification of the legal representative shall be submitted together with the documents.
1. Consultation details related to refund
2. One copy of document to verify the identity of the person requesting for refund (owner of the device)
3. One copy of the account of the person requesting for refund
4. One copy of payment receipt paid for the expenses (subject to circumstances)
⑧ In case the Company decides to make the refund with regards to the user’s request for refund, the amount excluding the commission (commission incurred according to the usage of open market, small amount payment, credit card etc) incurred in the process of purchase shall be made with the remaining amount of “charged cash” of the relevant user being the subject and “1,000 Korean Won (\1,000) shall be excluded for refund commissions. In case the amount of refund is below one thousand Korean Won, refund cannot be made.
⑨ The Company must withdraw the purchased product of the user requesting for the refund in order to proceed with the product’s subscription withdrawal and refund of payment and the refund process can take place after the product that the user is requesting for refund has been withdrawn. In case the user has exhausted all the products purchased, the Company can reject the product’s subscription withdrawal and the refund of payment and in case remaining quantity remains, the refund of the remaining quantity shall be refunded.
⑩ The Company shall put in the best effort to make the refund within the quickest time possible from the date the documents set forth in the previous clause has been received.
Article 19 - [Termination of Agreement and Stopping the Usage of Service and Others]
① In case the user performs acts that belong to the following reasons, the service agreement can be terminated or the service can be stopped for a set period.
1. In case the applicant previously lost his/her membership according to this provision. However, this doesn’t apply if the applicant received approval for rejoining the membership from the Company.
2. In case false information is used or information required by the Company is not entered
3. In case under 14 years old user didn’t get approval from his/her legal representative (parents)
4. In case the service ID and password of others have been illegally used
5. In case the service operation has intentionally been interrupted
6. In case acts that defame or brings disadvantages to others
7. In case large amounts of information or promotional information has been sent with the purpose of interrupting the stable operation of the service
8. In case the computer virus programs and others that cause malfunction of information and communications facilities or destruction of information are distributed
9. In case the intellectual property rights of the Company and other members or others have been violated
10. In case there is a request for rectification from a government institute or in case an authoritative interpretation of Election Management Committee has been received with regards to illegal election movements
11. In case the information obtained by using the service information of the Company has been copied or distributed or used commercially without the Company’s prior consent
12. In case obscene materials are posted or in case obscene sites are linked
13. In case Article 14 “Obligation of users” has been violated
14. In case refund and subscription withdrawal are proceeded through the customer service of foreign market such as [Google Play Store], [App Store] and others and the refund and subscription withdrawal have been executed despite the fact that the user has exhausted all the items or acknowledged that the item is not subject to subscription withdrawal and refund
② In case the Company terminates or stops the usage agreement according to the regulations of the previous clause, the user shall delete the downloaded contents and the payment that has already been made for purchasing the contents and data call fees, period-restricted flat rate service usage fees and others cannot be refunded.
③ The user can request for suspension of usage or service of the network service anytime and the Company shall immediately stop providing the network service from the moment the user applies for the suspension. In such a case, the Company shall not be liable for any damages arising to the user.
Article 20 - [Compensation for Damages]
① In case damage is incurred to the Company due to the user violating the regulations of the provision, the user shall be responsible for the compensation for all damages incurred to the Company.
② In case the Company receives a request for compensation for damages or litigations or various objections from a 3rd party other than the user with regard to the user violating the provisions in the user using the service, the user concerned shall waive the company with the user’s own responsibility and expenses and in case the Company is not waived, the user shall be liable for the compensation for all damages incurred to the Company.
③ The Company, with regard to issues arises and the service provided by at no charge, shall not be liable for any damages. However, in case the damage arises from the Company’s intentional or gross negligence, it shall be excluded.
Article 21 - [Exemption from Liability]
① The Company shall be exempted from liability with regard to providing the service in case service cannot be provided due to natural disasters or force majeure equivalent to such.
② The Company shall not be liable for suspension of service or error in usage, agreement termination due to reasons of the user’s negligence.
③ The Company shall be exempted from liability in case damages are incurred by the telecommunication company suspending the network service or does not provide normal service.
④ The Company shall be exempted from liability with regard to cases of which the service is suspended or errors are incurred due to inevitable cases such as service facility maintenance, replacement, regular inspection, construction works and others which have been notified in advance.
⑤ The Company shall not be responsible if the user uses the service to receive an expected profit and shall be exempted from liability with regard to losses incurred from the selection or usage of service.
⑥ The Company shall not be responsible in any case whatsoever for problems arising from the device setting of the user or network environment which there is no negligence of the Company.
⑦ The Company shall not be liable for the information, data, reliability of truth, accuracy and others posted by the user within the service or on the website.
⑧ The Company does not have the obligation to be involved in disputes arising between users or between the user and a 3rd party with the service being the medium and shall not be liable for damages of such.
⑨ In case loss has occurred due to error in the user’s device, or in case loss has occurred due to inaccurate indication of personal information and e-mail address or in case such information has not been indicated, the Company shall not be liable with regard to such.
⑩ The Company shall be liable for damages occurring from the loss of user’s device. However, The Company, together with the user, shall be liable for account and personal information protection in case the Company has been notified of the loss of device.
⑪ The Company shall not be liable for damages of acquired (excluding those personally purchased through the Company) level, item, contents and others through the user using the service other than in case it is arising from the Company or the Company employee’s intentional or gross negligence.
⑫ In case there is a need for the Company to suspect part of the service due to game planning or operation or the Company’s urgent situation and others, it can suspend providing the service by notifying it on the homepage 30 days before. The user can neither request for the service to be provided nor file for compensation on the service suspension after the paid flat rate or the usage period of the period-based of the item has been expired.
Article 22 - [Clauses Other Than the Regulations of the Provision and Regulations With Regard To Interpretation]
The relevant Acts set forth by the government or the commercial practices shall be applicable to the clauses that are not stipulated in the provision and with regard to the interpretation of the provision.
Article 23 - [Jurisdiction]
① With regard to disputes arising between the Company and the user with regards to the service provision, they shall be resolved amicably with agreement by both parties.
② In case litigation has been filed as the dispute mentioned in Clause 1 has not been resolved amicably, the court in accordance to the procedures set forth by the relevant Act shall be the court under the jurisdiction.
③ The South Korean law shall be applicable to the litigation proposed between the Company and the user.
This provision shall come into effect from August 26, 2016.